Pori Cyfleoedd

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan. Our trained volunteers listen without judgement to assess and provide tailored support to help people navigate life in and beyond military service. We need you to join your local SSAFA team to help us achieve this.
 

What does this role involve?

• • Contacting clients and arranging to meet them at a mutually convenient time
• • Meeting clients in person or remotely and completing a form to assess their circumstances
• • Sign-posting clients onto local services providing specialist advice
• • Applying on the client’s behalf to military and non-military sources of charitable funding
• • Arranging for the purchase of goods and services
• • Keeping in touch with the client so they know how their case is progressing
• • Keeping in touch with your branch so they know your availability
• • Keeping up to date with training and SSAFA news so that you are best able to support clients• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)

Volunteering as a Generalist Adviser with Ceredigion Citizens Advice

We can all face problems that seem complicated or intimidating and it can be difficult and stressful trying to work things out alone.

At Ceredigion Citizens Advice, we have highly trained volunteers who are invaluable to delivering our service and helping people find a way forward with the problems they face.

During 2020/21 Ceredigion Citizens Advice (volunteers and staff):

• Advised 2,500 people
• Dealt with 14,000 issues
• Gained £1.7m in extra income for clients
• Reduced debts by over £295k
• Distributed £20k of fuel vouchers

What will I get out of it?

By volunteering with Citizens Advice, you will:

• Make a real difference to people’s lives and have a positive impact on your community
• Learn about a range of issues that affect our clients
• Build on valuable skills such as communication and problem solving
• Meet new people from a range of backgrounds – mainly virtually currently, though we do arrange ‘walks’, ‘coffee’ etc for any volunteer who is interested
• Earn Tempo Time Credits – details here.

Who can apply?

As a volunteer at Ceredigion Citizens Advice, you do not need any specific qualifications or experience, beyond a proficient level of Maths and written English along with basic IT skills. You will need to be friendly and approachable and have a respect for views, values and cultures that are different to your own.

All applicants will receive consideration for a volunteer role based on capability and performance regardless of race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

For applicants who are not UK citizens, please note that you are only allowed to volunteer if your immigration status permits it. Please do check that you are entitled to volunteer, to avoid breaching the terms of your status. You can find further information about different visa rules on this government webpage. Irish citizens, EU/EEA citizens with settled or pre-settled status, and refugees and asylum seekers are fully entitled to volunteer.

What training will I receive?

As a volunteer you will receive an introduction to the service and full training for your role including the following areas:

• Benefits
• Housing
• Employment
• Immigration and Nationality
• Family and Personal
• Consumer
• Debt

You will also have support and supervision throughout your training and your time volunteering with us. Initial training takes up to 6 months, but after 5 weeks you could be advising via email alongside training. There are always opportunities for development, and many volunteers go on to apply for paid positions.

What does the role entail?

Our volunteers help clients online via email or video call, over the phone and face to face (currently not an option), to explore the issues that they need help with and find the information they need to solve their problems.

A volunteer generalist adviser role involves the following:

• Exploring the client’s situation and recording all details on our database, in line with Data Protection.
• Empowering clients to find information themselves and/or to act, for example, to manage their money, pay their council tax bill or find a rented property.
• Researching the situation and offering options to help the client resolve their issue, where they cannot do it themselves.
• Signposting/referring where we cannot help.

Student Solicitors

Please note: For individuals who want to volunteer in advice giving roles, and who are also training to be a solicitor, if you started training to be a solicitor before 1st September 2021, you may be able to get up to six months reduction in your training contract. If you started training to be a solicitor after 1st September 2021, you may be able to include time spent volunteering in advice giving roles as part of (or all) your qualifying work experience. See Solicitors Regulation Authority for more information.

Your role would be:

To support people living with with a incurable or life limiting illness, by -

• Sitting with client when the career needs a break ( there is no personal care given)
• Helping clients with a someone to chat to in person or on the telephone 
• To take them out for a trip( perhaps brining them in to activities here at our base )  
• To do some shopping for them 
• To take them to appointments for a hospital , haircut , etc

Full training is provided Expenses are provided  and Full support is given from Volunteer coordinator 

Someone who likes supporting and helping people , someone reliable , trustworthy , compassionate

It is at the person home so could be anywhere within Ceredigion

Make a difference in our local community by lending a hand in our retail shop.

We are a friendly bunch, the kettle is always on and we are quite partial to cake! Tea and cake aside, we work well as a team of volunteers and everyone does their bit.

Whether its sorting, steaming or selling, pricing, ebaying or arranging the window there is always something to do, and a day always flies by in the shop. Our shop stocks nearly new and high quality pre-loved garments and bric a brac.

We are looking for enthusiastic, reliable and willing people, work either 3 hour half day or 6 hour full day (10am to 4.30pm). We put together a rota each month and we need people who can do a regular shift - which could be every week or couple of weeks.

Most games are on Friday night or Saturday and Sunday afternoons. Broadcasts are in English and Welsh language, schedule depends on availability.

Most coverage will be at Aberystwyth Town, Aberystwyth Town women, Penrhyncoch, Bow Street and Llanidloes Town. Other games can feature. 

What will I be doing?

• Speaking with customers, making them welcome and answering questions
• Serving customers at the till
• Accepting donations from the public
• Putting goods on display in the shop
• Maintaining high levels of shop standards, presentation and cleanliness
• Generating add-on sales and Gift Aid conversion through high levels of customer service
• Completing Gift Aid shop paperwork
• Supporting the Shop Manager in carrying out shop security procedures
• Promoting awareness of the charity and the services that we provide

What skills do I need?

• Strong customer service skills
• A really keen eye for detail
• Ability to work on your own initiative and as part of a team
• Ability to communicate effectively with other members of the team and customers.

How much time do I need to commit?

We’d need you to give around three hours per week if you can with the possibility to do more if you’d like to. However, we appreciate any time you’d like to give; please let us know this on your application form.

What support will I be given?

• Before starting with Tenovus Cancer Care, we ask that you visit the Shop Management team in the shop so we can both see how the role may suit you.
• Following that the Shop Manager and team will be on hand to advise and help you select products you can use.
• Becoming a volunteer with Tenovus Cancer Care can be a rewarding experience and is certainly invaluable to the charity and its goals.

What benefits can I expect?

• Reasonable expenses will be reimbursed in line with organisational policy
• The satisfaction of knowing you’re making a vital difference to the work of Tenovus Cancer Care, and in particular the people who access our unique services
• The opportunity to be creative and bring new ideas to the shop whilst developing your creative and design skills
• The opportunity to develop new and existing skills
• Access to all internal vacancies
• Access to training
• The enjoyment of meeting new people and being part of our Retail Team
• The chance to gain experience of helping Wales’ leading cancer charity.

Where will I be based?

In your local Tenovus Cancer Care shop

How do I apply?

If you’re over eighteen years old and would like to apply please contact the Shop Manager in your local shop directly or alternatively please contact our Volunteer Development Team on 029 2076 8323 or e-mail volunteer@tenovuscancercare.org.uk for more information. To apply directly please visit our website.

What will I be doing?

• Accepting donations from the public
• Sorting through donation bags
• Hanging, ticketing and steaming stock
• Cleaning and processing non-clothing stock
• Maintaining high levels of stock room standards
• Generating add-on sales and Gift Aid conversion through high levels of customer service
• Completing Gift Aid shop paperwork
• Promoting awareness of the charity and the services that we provide

What skills do I need?

• A really keen eye for detail
• An interest in one of our product areas
• Ability to work on your own initiative and as part of a team
• Ability to communicate effectively with other members of the team and customers.

How much time do I need to commit?

We’d need you to give around three hours per week if you can with the possibility to do more if you’d like to. However, we appreciate any time you’d like to give; please let us know this on your application form.

What support will I be given?

• Before starting with Tenovus Cancer Care, we ask that you visit the Shop Management team in the shop so we can both see how the role may suit you.
• Following that the Shop Manager and team will be on hand to advise and help you select products you can use.
• Becoming a volunteer with Tenovus Cancer Care can be a rewarding experience and is certainly invaluable to the charity and its goals.

What benefits can I expect?

• Reasonable expenses will be reimbursed in line with organisational policy
• The satisfaction of knowing you’re making a vital difference to the work of Tenovus Cancer Care, and in particular the people who access our unique services
• The opportunity to be creative and bring new ideas to the shop whilst developing your creative and design skills
• The opportunity to develop new and existing skills
• Access to all internal vacancies
• Access to training
• The enjoyment of meeting new people and being part of our Retail Team
• The chance to gain experience of helping Wales’ leading cancer charity.

What will I be doing?

• Researching interesting items online on sites such as eBay, Amazon and Abe Books to value them for sale in the shop
• Enlisting help from local auction houses when needed
• Working together with the shop team to identify and price high value items
• Speaking with customers, making them welcome and answering queries
• Promoting awareness of the charity and the services that we provide.

What skills do I need?

• It’d be great if you have some knowledge of or interest in vintage items, know what to look out for with brands, pottery marks, book publishing dates etc.
• A really keen eye for detail and ability to cross reference items across a number of websites to provide the most realistic valuation
• Ability to work on your own initiative and as part of a team
• Ability to communicate effectively with other members of the team and customers.
• Ability to use computer for research

Whist this role will be mainly sitting at a computer desk, you may need to handle bags and donations from the public and there may be stairs to climb depending on which shop you are based in. If you have any concerns about this, please speak with the Shop Manager when expressing your interest in volunteering.  

How much time do I need to commit?

We’d need you to give around three hours per week if you can with the possibility to do more if you’d like to. However, we appreciate any time you’d like to give; please let us know this on your application form. All we ask is that you give the same hours each week and that you let us know as soon as you can if you’re not able to make it. This’ll help us to plan our week.

What support will I be given?

• Before starting with Tenovus Cancer Care, we ask that you do try a small number of hours in the shop so we can both see how the role may suit you. The amount of hours can be decided between you and the Shop Manager.
• Following that the Shop Manager and team will be on hand to run you through the basics of helping in a shop in your first few days and they’ll always be on hand after that.
• Becoming a volunteer with Tenovus Cancer Care can be a rewarding experience and is certainly invaluable to the charity and its goals.

What benefits can I expect?

• Reasonable expenses will be reimbursed in line with organisational policy
• The satisfaction of knowing you’re making a vital difference to the work of Tenovus Cancer Care, and in particular the people who access our unique services
• The opportunity to be creative and bring new ideas to the shop whilst developing your visual merchandising and retail skills
• The opportunity to develop new and existing skills
• Access to all internal vacancies
• Access to training
• The enjoyment of meeting new people and being part of our Retail Team
• The chance to gain experience of helping Wales’ leading cancer charity.

What will I be doing?

• Sorting through our book donations and pricing them ready for sale
• Researching interesting books online on sites such as eBay, Amazon and Abe Books to value them for sale in the shop
• Displaying the books on the shop floor ensuring books are rotated regularly to increase sales
• Enlisting help from local auction houses when needed
• Speaking with customers, making them welcome and answering queries
• Promoting awareness of the charity and the services that we provide.

What skills do I need?

• It’d be great if you have some knowledge of or interest in books, know what to look out for with book publishing dates etc.
• A really keen eye for detail and ability to cross reference items across a number of websites to provide the most realistic valuation
• Ability to work on your own initiative and as part of a team
• Ability to communicate effectively with other members of the team and customers.
• Ability to use computer for research

You may need to handle bags and donations from the public and there may be stairs to climb depending on which shop you are based in. If you have any concerns about this, please speak with the Shop Manager when expressing your interest in volunteering.  

How much time do I need to commit?

We’d need you to give around three hours per week if you can with the possibility to do more if you’d like to. However, we appreciate any time you’d like to give; please let us know this on your application form. All we ask is that you give the same hours each week and that you let us know as soon as you can if you’re not able to make it. This’ll help us to plan our week.

What support will I be given?

• Before starting with Tenovus Cancer Care, we ask that you do try a small number of hours in the shop so we can both see how the role may suit you. The amount of hours can be decided between you and the Shop Manager.
• Following that the Shop Manager and team will be on hand to run you through the basics of helping in a shop in your first few days and they’ll always be on hand after that.
• Becoming a volunteer with Tenovus Cancer Care can be a rewarding experience and is certainly invaluable to the charity and its goals.

What benefits can I expect?

• Reasonable expenses will be reimbursed in line with organisational policy
• The satisfaction of knowing you’re making a vital difference to the work of Tenovus Cancer Care, and in particular the people who access our unique services
• The opportunity to be creative and bring new ideas to the shop
• The opportunity to develop new and existing skills
• Access to all internal vacancies
• Access to training
• The enjoyment of meeting new people and being part of our Retail Team
• The chance to gain experience of helping Wales’ leading cancer charity.

What will I be doing?

• Sorting through our media (CD/DVDs/Vinyl) donations and pricing them ready for sale
• Researching interesting vinyl online on sites such as Discogs, eBay and Amazon to value them for sale in the shop
• Displaying the media on the shop floor ensuring stock is rotated regularly to increase sales
• Enlisting help from local auction houses when needed
• Speaking with customers, making them welcome and answering queries
• Promoting awareness of the charity and the services that we provide.

What skills do I need?

• It’d be great if you have some knowledge of or interest in vinyl/media and know what to look out for when valuing.
• A really keen eye for detail and ability to cross reference items across a number of websites to provide the most realistic valuation
• Ability to work on your own initiative and as part of a team
• Ability to communicate effectively with other members of the team and customers.
• Ability to use computer for research

You may need to handle bags and donations from the public and there may be stairs to climb depending on which shop you are based in. If you have any concerns about this, please speak with the Shop Manager when expressing your interest in volunteering.  

How much time do I need to commit?

We’d need you to give around three hours per week if you can with the possibility to do more if you’d like to. However, we appreciate any time you’d like to give; please let us know this on your application form. All we ask is that you give the same hours each week and that you let us know as soon as you can if you’re not able to make it. This’ll help us to plan our week.

What support will I be given?

• Before starting with Tenovus Cancer Care, we ask that you do try a small number of hours in the shop so we can both see how the role may suit you. The amount of hours can be decided between you and the Shop Manager.
• Following that the Shop Manager and team will be on hand to run you through the basics of helping in a shop in your first few days and they’ll always be on hand after that.
• Becoming a volunteer with Tenovus Cancer Care can be a rewarding experience and is certainly invaluable to the charity and its goals.

What benefits can I expect?

• Reasonable expenses will be reimbursed in line with organisational policy
• The satisfaction of knowing you’re making a vital difference to the work of Tenovus Cancer Care, and in particular the people who access our unique services
• The opportunity to be creative and bring new ideas to the shop
• The opportunity to develop new and existing skills
• Access to all internal vacancies
• Access to training
• The enjoyment of meeting new people and being part of our Retail Team
• The chance to gain experience of helping Wales’ leading cancer charity.